What are your hours of operation?

Monday - Friday, 8:30AM - 5:00PM Eastern Time

What if I have a problem while placing an order?

If you have trouble with your order, contact DLRetail@DLAPromotions.com we will be happy to assist you through the process.

How do I cancel or modify my order once it has been placed?

Once you have completed an order and received your digital receipt via email, DLA Promotions initiates the order fulfillment process. We will make every effort to cancel or modify prior to shipping.

If you would like to inquire about canceling or modifying your order after the confirmation process, please contact us immediately at DLRetail@DLAPromotions.com.

Will I receive an order confirmation after I have placed my order?

Yes! A confirmation email will be sent after your order is placed and will include an order number that you can reference if you have any questions.

What payment methods are accepted?

We accept credit card payment at checkout, Visa, Mastercard, and American Express.

Why is my payment not processing?

Please ensure the following information being entered matches the credit card being used:

  -The Name, address, and zip code in the billing field at check out must match the billing information for the credit card being used. (if you've recently changed addresses, call the number on your card to ensure the credit card issuer has this information accurately in their system)

  -Double check that the credit card number, expiration date and security code match the card being used.

If you need assistance, please email us at DLRetail@DLAPromotions.com.